Privacy & Policy

01

Information We Collect

When you use our website or request a quote, we may collect the following information:

• Contact details: name, email address, phone number, and company name.
• Order details: product type, quantity, size, material, artwork files, and delivery address.
• Usage data: IP address, browser type, pages visited, and session duration collected automatically via cookies and analytics tools.
• Communications: emails, messages, and notes exchanged during your inquiry or order.

02

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and process orders.
• Send order updates, proofs, and shipping confirmations.
• Improve our website, products, and customer service.
• Comply with legal obligations.
• Send occasional service-related communications (you can opt out at any time).

We do not use your data for automated decision-making or profiling.

03

Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

• Production and shipping partners who fulfil your order (limited to the data they need).
• Service providers who help us operate the website (e.g. hosting, email delivery, analytics).
• Legal authorities if required by law or to protect our rights.

All third parties are contractually required to protect your data and use it only as instructed.

04

Cookies

Our website uses cookies to:

• Keep your session active while browsing.
• Measure website traffic and page performance (Google Analytics / Google Tag Manager).
• Remember your preferences.

You can control cookies through your browser settings. Disabling cookies may affect certain site functionality. We do not use cookies for advertising targeting.

05

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order-related data is typically kept for 5 years for accounting and legal compliance. You may request deletion of your data at any time (see Your Rights below).

06

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your data ("right to be forgotten"), where no legal obligation requires us to retain it.
• Object to processing of your data for marketing purposes.
• Portability — receive your data in a structured, commonly used format.

To exercise any of these rights, contact us at info@aaa-custom.com. We will respond within 30 days.

07

Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to personal data is restricted to employees and partners who need it to perform their role.

08

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

09

Children

AAA Custom is a B2B service. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

10

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify active clients by email. Continued use of our services after changes constitute acceptance of the updated policy.

11

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out: